Frequently Asked Questions

Q. Are there any extra costs?

Answer: No. Voyage Moving Company is dedicated to quality service at a fair, upfront cost. All costs will be outlined and agreed upon before your moving date. Our services are a la carte; choose which services you will need, and you will have a clear cost outlined before your move. Please make sure you will have someone at the moving destination with keys to the house/office, as there will be a charge if our movers are made to wait to begin unloading.

 

Q. Are there items that will not be moved by Voyage Professional Movers?

Answer: There are certain items that we will not move due to safety/fragility issues. These include items like guns, live plants, pottery, flammables, unboxed items, jewelry and anything that cannot safely be moved by a two-to-four-man team. If you have questions, please ask us in advance. We strive to maintain clear communication with our clients in order to provide efficient, reliable, and dependable service.

 

Q. What are your accepted forms of payment?

Answer: Voyage Moving Company accepts the following: cash, cashier’s/bank certified checks, money orders, and major credit cards. If using a credit card, it is required that you fax us a copy of both the front and back of the card the day before your move, and have an authorization form filled out. Additionally, when paying with a credit card, please provide a copy of your driver’s license.

 

Q. Will I need to box my hanging clothes?

Answer: Yes. You need to box all your items that need to be boxed, and seal both the top and bottom. Please label each box with contents, indicate to which room it will go in, and mark boxes containing fragile items appropriately. The following are examples of items that will need to be boxed: clothes, personal items, lamps, electronics, pictures, etc. This list is not all-inclusive; all items that are box-able need to be suitably boxed in advance of your move.

 

Q. Do I need to disassemble items?

Answer: You have a choice. You can disassemble and reassemble items (furniture, etc.), or Voyage Moving Company can provide this service for you and it will increase the billable time. Please let us know when you schedule if you need dis-assembly/reassembly of applicable items.

 

Q. Does Voyage Moving Company offer any discounts for services?

Answer: Yes. If you are able to schedule your move during off-peak times, Voyage Moving Company will be happy to extend a discount. Contact us for more information regarding specific off-peak time frames.

 

Q. Do you have a low price guarantee?

Answer: Yes, in addition to offering the most reliable, efficient, and highest quality moving experience in the Greater Toronto Area (GTA), we promise to be the most economical. If you can find a local moving company (licensed and insured) that charges less for comparable services, Voyage Moving Company will beat their price by 5%. Please call for details.

 

Q. Do you provide loading and/or unloading of a rental truck?

Answer: Yes, with prices starting at just $100 minimum for the 1st hr., let us do the heavy lifting!

 

Q. Will insurance cover any possible occurrences during my move?

Answer: Voyage Moving Company carries the standard insurance coverage required by industry standards. If you desire more coverage, such policies may be easily purchased at your expense.

 

Q. Are you licensed and insured?

Answer: Yes. Voyage Moving Company is licensed and carries the standard insurance coverage.

 

Q. Are your drivers able to call me before they arrive?

Answer: Absolutely. Every crew has a cell phone or two-way radio to facilitate communication.

 

Q. Am I supposed to tip the movers?

Answer: Most customers choose to tip 15%-20% to the crew which provides them with top-tier, professional, courteous service, but it is not required.

 

Q. Do I need to empty dresser drawers?

Answer: It depends on the size of the dresser/chest. If the dresser has five or fewer drawers, you may leave the contents in the dresser. However, please do remove anything liquid, breakable, or fragile (perfume, bottles, etc.). If the dresser has six or more drawers, you will need to empty the contents to ensure safe moving of both your dressers and the contents.

 

Call us if you have more questions.
These are some of the most common questions Voyage Moving Company is asked. We know that each of our individual customers will have unique questions regarding their move. Voyage Movers are dedicated to answering all your questions and providing any additional information so that you will enjoy a hassle-free moving experience. Our competent, friendly, well-trained staff will be happy to assist you in all areas of moving.

Contact us at 416-464-9950 or email us at info@voyagemoving.ca, we will be happy to assist you.